Our Privacy and Cookie Policy
Our promises
We will only use your data to improve your experience. We’ll protect your data like it’s our own. We promise to always use clear, plain English, and to always give you the ability to decide what you hear from us and how. And if we no longer need your information, we’ll delete it.
Protecting your privacy
We care about our customers, visitors and newsletter subscribers - so the privacy of everyone we interact with, whether you’re a member, just browsing or receiving our newsletters, is hugely important to us. If you have any questions about how we process, use, store and protect your data, please don’t hesitate to contact us on office@creativepoweruk.co.uk
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How we use your information
If you subscribe to Creative Power UK or the Children's Sunday Studio and/or place an order through our website or sign up to marketing information or respond to a contest, survey or other promotional feature, we will collect personal information that you voluntarily provide to us. This information may include your contact details including name, address, email, telephone number and, where you provide it, some categories of other personal information. We do not collect any personal information about you unless it is voluntarily provided by you. We use your information in several different ways, and how we use it depends on the information. We’ve laid this out below for you.
1 Your name and contact details
1.1 Most importantly, we use these to deliver your box to you. We also send you service messages by email, so you know when your order has been received.
1.2 We use this to keep you up to date with our latest news and information. We’ll only ever send these kind of communications if you give us permission, and you can withdraw your permission at any time.
1.3 We want to keep you (and ourselves) safe from fraud, so we may use your name and contact details to make sure we’re doing everything we can to prevent any fraudulent activity.
1.4 To provide you with the best service. We want you to enjoy every post you read on our blog. To do that, we need to be able to find out exactly what you like.
1.5 Showing you related adverts when you browse. This is to make sure you are kept in the loop, or always know what workshops are coming up.
2 Your date of birth information
We use this to detect and prevent fraud.
3 Your payment information
Payments are made via PayPal or Bank Transfer. We never recieve, record or store card details.
4 Your contact history with us
This is to ensure we give you the very best level of customer service and support we can provide, so that our high level of customer service and support starts and continues at a high level.
5 Purchase history
This is used so we can provide customer service and support - This helps us ensure you have the best possible experience.
6 Information about your phone or laptop, and how you use our website and app
This helps us improve our website and your experience as a customer. It also helps us protect against fraud, and meet our legal obligations as caretaker of your data.
7 Your responses to surveys, competitions and promotions
7.1 We need your responses to competitions and promotions in order to be able run them, otherwise we can’t choose a winner or carry out the terms of the promotion. Of course, you never have to give us this information, but if you don’t we may not be able to provide our very best service to you.
7.2 We also use your data purposes including research, site improvements, testing our systems and developing new products. Don’t worry though, because we will always anonymise your data so you cannot be identified.
8 Sharing your information
8. We never sell any personal data, including name, address, email or payment information.
9 Marketing messages
9.1 We will only send these, by email or post, if you have not rescinded your consent. .
9.2 You can unsubscribe from these marketing messages at any time. Simply click the ‘unsubscribe’ link on any email.
10 Your rights
10.1 You have the right:
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To be informed about our use of your personal information
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To access any personal information we hold about you
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To request the correction of any inaccurate personal information held
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To request that we delete your data, or stop processing it or collecting it, in some circumstances
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To stop direct marketing messages, which can be done by clicking the ‘unsubscribe’ link in any email
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The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
10.2 If you want to exercise your rights, have a complaint, or just have questions, please contact us at office@creativepoweruk.co.uk
11 Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data. If we do make changes, we will make this clear to you either through our website or through another form of contact such as email.
12 Cookies
We use cookies on our website. For more information, please see our Cookie Notice. We may also collect non-personally identifiable information, such as IP host address, pages viewed, browser type, duration and frequency of visits, and other data, and may aggregate any information collected in a manner which does not identify any individual.
13 Data Security
13.1 We have appropriate security measures in place to prevent your personal information from being accidentally lost, used or access in an unauthorised way, altered or disclosed. We ensure that our employees and agents and contractors are aware of their privacy and data security obligations.
13.2 Transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your electronic information transmitted to us and any transmission is at your own risk. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
13.3 We do not transfer the information you give us to countries outside the European Economic Area (EEA), except here the international transfer is necessary in connection with the services we are providing to you. If you are outside the EEA, your information may be transferred outside the EEA in order to provide you with our services. By submitting your personal information to us in this way you agree to the transfer and processing of your information outside the EEA.
14 How to contact us
14.1 We always welcome any feedback from our members or site users, either positive or negative. Please don’t hesitate to contact our us, who will be happy to answer any questions you may have.
14.2 We have appointed a Data Protection Officer to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal information, please contact our Data Protection Officer at: office@creativepoweruk.co.uk
14.3 You can contact us by email at office@creativepoweruk.co.uk or telephone on: 07958 429 860
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